At Book Met, your satisfaction is important to us. We understand that sometimes plans change or textbooks don’t meet your needs, so we offer a simple and transparent return policy.
1. Return Window
- You may return eligible items within 30 calendar days of receiving your order.
- No questions asked.
2. Eligibility Criteria
To qualify for a return, items must meet the following conditions:
- Must be in unused and resalable condition.
- Must be returned with original packaging.
- Digital textbooks are non-returnable once downloaded or accessed.
3. Return Process
- Contact us at support@bookmet.com before returning your item to receive instructions and a return authorization.
- Unauthorized returns may not be accepted or refunded.
4. Return Shipping Costs
- If the return is due to our error (e.g., wrong item, damaged book), we will cover the return shipping cost.
- If the return is due to personal reasons (e.g., ordered the wrong book, no longer need it), the customer is responsible for return shipping.
5. Refunds
- Once your return is received and inspected, we will process your refund within 3 business days.
- Refunds will be issued to your original payment method.
- Shipping is always free on original purchases, but return shipping (if applicable) is not refundable.
6. Exchanges
- Need a different book? You may request an exchange during the return window. We’ll help guide you through it — just reach out to us.
Questions?
Please email us at:
If you have any questions about your shipment, feel free to reach out to us at:
Email: support@bookmet.com
We’re always happy to assist with any concerns about your order.